Helpforce | Providing Free 24/7 Computing Technical Support on the Internet

Helpforce provides free technical support 24 hours a day, to the Internet. We support all problems, errors, crashes and aim to answer all questions.

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About Helpforce

Click here for the Helpforce Web Site Credits further down this page.

A Brief History of Helpforce

Sanjay Gilley, former President and Chief Executive Officer of HelpForce, created Union of Technical Departments in early 1999. The Union of Technical Departments (U.T.D) was established as a small technical support department, serving its parent company Overtech Technologies. It soon became apparent that technical questions relating to non Overtech issues were being asked and it was the decided to shift the U.T.D’s services to general technical support.

Within the next few months the U.T.D had obtained a large following of computer enthusiasts and interests were growing from businesses outside the organisation. The U.T.D was expanding rapidly and the organisation began branching into different areas, such as software development, chat communities and even worked in partnership with some of the worlds leading Internet Service Providers. In 2001, OverTech Technologies found the U.T.D guilty of directly competing with its other member organisations and using aggressive tactics to avoid regulations by its parent company.

On the 17th March 2001, The U.T.D parted from OverTech Technologies. This triggered many other departments within OverTech Technologies to leave and most decided to join the U.T.D, contributing to its continued success. In an effort to save OverTech Technologies from potential closure, it was decided by Sanjay Gilley to submit a bid to take-over OverTech Technologies, however OverTech Technologies declined.

In an effort to re-brand the organisation, it was decided that U.T.D would become ‘HelpForce’. This proved incredibly successful. Webmasters were employed including Lawrence Stromoski, Phil Wagner and Steve Endorphin who have impressive portfolios in this industry. As a result HelpForce.com has been nominated for numerous website awards, for its simplicity and plain English structure.

Sanjay Gilley negotiated one of the biggest deals to date with Access Solutions Information Services TeleMedia (ASIS) to provide web hosting and other such facilities. Other deals included Music from Killersound.com (whose clients include Microsoft, Cisco System and Apple Macintosh) for HelpForce commercials. Other deals with smaller organisations were made, which were crucial to the success of HelpForce. Organisations such as Lavasoft (creator of the World-Award Winning SpyWare Remover, Ad-Aware, with over 2 million downloads) choose HelpForce to Beta test its product. Ad-Aware is now the most popular SpyWare removers in the world.

Dealing with questions changed radically with the introduction of eHelp, an intelligent delivery support system which enables technicians to allocate their resources better. The system has been so successful that organisations throughout the world have taken a keen interest in the way the software functions. Along with eHelp, Nicholas Brown Chief Software Architect of HelpForce [now President of HelpForce], had designed other systems which are widely used today.

It was clear that that HelpForce would continue from strength to strength and in the year 2003, the organisation celebrated over 790,000 unique visitors on average 2,100 hits per day. As support requests increased, so did the member count and in 2004 the organisation became stricter in its application processes. As our library builds, our organisation grows.

With technology constantly changing, no one can be sure of the future of HelpForce. We can be certain that HelpForce will constantly innovate and explore new avenues so long as users encounter technical issues and businesses launch new products.

Of course this would not have been possible without the continued support of members and executives.

-Nick Brown, President, Helpforce.

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Helpforce Credits

Thank you to the following people who made Helpforce's web site possible:

Development:

Lawrence Stromski - Web Site Design and Content
Nick Brown - Helpforce eHelp Development
Manuel Angulo - eTalk Administration & Testing
Chris Fry - Content Advice

Beta Testers:

David Delbridge - Graphical Advice
The Helpforce Executives as above
Paul Ackland - General Advice
Alan Cockman - General Advice
Graeme Yeo - Debugging
Phil Wagner - Debugging
James Ham - Corporate Site Content, Original Version

Thank you to everyone else that has provided feedback and suggestions in the eTalk community and by EMail. Your comments have helped us create the best web site technical support service we can offer.

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