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Asked on 31/12/2002, 5:17

I have a Tiny Home Performance 600. I have bought an SDRAM 256MB, PC133 and the motherboard does not recognise the memory. Motherboard is Microstar International MS6178 and it should have been fine. WE have tried the same memory on another PC and the memory was not recognised neither.What memory shall I swap for? Thanks a lot.

Reply Posted on 2/1/2003

I have done some checking on your motherboard type. According to my information, the memory you purchaced should be compatible with your motherboard.

Here are a few tips to try to get the memory working:

1. Insert just the 256mb memory module, no other modules and try starting the PC.

2. If you have access to the BIOS setup screen, look for any options that allow you to change the speed of the memory from PC100 to PC133.

3. If you purchased your PC before 1998, it may not be capable of reading memory as large as 256mb. Download SiSoft Sandra from our Downloads page (Main Page > Helpforce Downloads) to detirmine what the maximum size of memory is your PC can read.
NB: You will need your origional memory and the windows desktop in order to run Sandra.

4. Contact the vendor of your new memory to obtain a replacement memory module as the module you purchaced may be faulty.

Hope this helps.

If you require any further assistance, please feel free to reply to this message. Please include all previous emails so that we may more easily track your problem.

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