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Asked on 11/12/2002, 10:41

I had 2 Antivirus's on my Compac Computer and I deleted one of them which was the Norton 2000 Antivirus. I did it incorrectly and my Computer will only start with my start up disk. At first I got a message saying that I deleted Norton incorrectly and to install it again but I don't have the CD on that version to install; I must have gotten it with another program I purchased. I am not getting that message anymore because I tried so many different things to fix this problem that it went away. I want to put in the recovery disk but when I put it into the CD Drive on the screen it recognizes it, pops it out of the CD drive, and then goes into the screen that gives me 3 options: Normal
Safe Mode
I don't remember what the 3rd and 4th are. I want to know how to either fix my problem or be able to put my CD in to do a recovery which would put me back to Factory Settings. I am so desperate I would be willing to do that.

I did buy Norton Antivirus 2003 and I got Norton Doctor 2002 but I don't really know how to use them. I bought both of these last Sunday thinking this could fix the problem.

Please help?

Reply Posted on 14/12/2002

If you are running Windows XP or ME the safest course of action would be to use 'System Rollback' to roll your system back to a point before these changes were made.
Please see Windows Help for details on how to do this.

Without the origional Norton CD's used, it would be impossible to restore your PC to a working state. You would need to use your origional Compaq Restore CD to restore your computer to the factory settings.

If you have the origional Norton CD's, installing the program again and then uninstalling it should correct the issue.

NB: It is unsafe to have two anti-virus program's running on once PC. Anti-virus programs interact with Windows at a very deep down level and can cause problems with each other if they are running at the same time. Usually, one anti-virus program will protect your PC as long as it is kept fully updated from the anti-virus producers web site.

Reply Posted on 14/12/2002

It would be best to use the restore feature of Windows XP to take your computer back to the time before you deleted Norton 2002....Or the similar feature of Windows Me.

It safe (and wise) to have more than one antivirus program. It is very important to have ONLY ONE running as a real-time or active monitor...The other can be installed and used for manual or schedules antivirus scans. This is reccomended because if one antivirus program (even if kept up to date) may, on occasions, miss a virus. If you have two antivirus programs, keep both up-to-date, and run full system scans with both on a regular basis, you should be able to catch and remove any virus. Personally, I have eTrust EZ Antivirus as my real-time monitor, and run daily scans of my system with it and also with Norton 2002 and Kaspersky Antivirus.

I have the original Norton 2002 installation file saved. If you wish, I could e-mail it to you It is a zipped file that when opened will install Norton 2002. It is several months old, so you would need to update it to make it current (as well as enter your registration information). If you do re-install Norton, make sure you disable the "real-time" antivirus scanner that is running first....The Norton "real-time" scanner will be activated by default, and, as stated above, you do not want two real-time monitors running. After installation, you can disable the Norton 2002 real-time monitor and enable the other if you wish. Having Norton 2002 re-installed may allow you to uninstall correctly if that is what you choose to do. I hope this helps

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