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Asked on 20/11/2002, 8:34

Windows 1998.4.10
Missing modem.cpl
Modem icon disappeared
Tried extracting from Win98 CD
and
Cannot open Dial-up Networking
followed Microsoft Knowledge Base Article -142806

From research reinstalling Windows does not correct issue

Reply Posted on 21/11/2002

Dear User,

In most cases of missing files under Windows 98, re-installing windows is the only cure because of the way the Windows Registry works. Once a file does go missing, the registry may not reflect this change properly causing problems, such as in your case not being able to open Dial-up networking.

I can suggest two possabilities:

1. Open the Add/Remove Programs control pannel
2. Goto Windows Setup
3. Under communications, un-check all options.
4. Look through the other catagories under Windows Setup and un-check all options relating to Networking, Dial-up networking and modems/communications.
5. Reboot your pc.
6. Return to the Add/Remove control pannel and select again all the items you unchecked.
7. Click ok and Windows will ask for your Windows 98 CD.
8. After re-starting your PC for a second time, you may find your modem control pannel restored and your dial-up networking operational.
If this does not work, try my second alternative.

1. Open the System Control Panel.
2. Select 'Device Manager'.
3. Find your modem, usually under the Modem or Communications catagory.
4. Click 'Remove'.
5. Reboot your PC and allow it to automaticly detect your modem, providing the origional Windows 98 CD or Modem Driver disk as appropriate.
6. You may now find your modem control panel and/or Dial-up networking restored.

If this is not successful, re-installing Windows from a completely blank hard drive may be the only way to restore your system to it's previous operation.

NB: You may need to try my suggestions above in a different combination a couple of times in order to get both the Dial-up networking and the Modem control panel restored.

Hope this helps!

If you require any further assistance, please reply to this email. Please include all previous correspondance so that we may more easily track your problem.

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