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Asked on 9/12/2002, 22:2

I have a presario 7470 computer. I am trying to do a quick restore on my computer and now the computer doesn't recogonize the operating system. I have a bootdisk but I can't get the quickrestore discs to start up. help!

Reply Posted on 14/12/2002

In order to restore your Compaq PC, you need to take the following steps:

1. Boot your computer from a windows 98 boot disk (do not use a boot disk from any other windows version.)

2. At the command prompt, type "fdisk"

3. Delete all partitions on your main hard drive only, following fdisk's instructions.

4. Create one "Primary DOS partition" on the hard drive, using all available space.

5. Set this partition to active.

6. Reboot your computer using the Windows 98 boot disk once more.

7. Reboot your PC again with your blue Compaq Restore CD in the drive. NB: Do not have any floppy disks in the drive when you reboot unless compaq have provided you with a boot disk to go with your CD.

8. You should be at the Compaq Restore screen. Follow the on screen instructions to restore your computer.

9. At the end of the process, remove the Compaq CD and any disks from the computer and reboot once more. You should be presented with Windows 98 Setup & Welcome screen.

Hope this helps.
If you require any further assistance, please reply to this email. Please include all previous corrispondance so that we may more easily track your problem.

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