Before Submitting to eHelp

1. Check that you have all available updates and service packs for Windows. Visit http://windowsupdate.microsoft.com to obtain these updates.
2. If you are making an enquiry about a specific piece of software, please check you have any and all available patches/updates for that product. Check the product manufacturers web site for details on this. If you don't know the web site, check out our eLinks database.
3. Check out the Helpforce FAQ's in case your issue has been resolved for a previous customer.
4. Try our Other Resources page, the issue you are seeking to resolve may exist in another knowledge base or elsewhere on the Internet.

When Submitting to eHelp

1. Please remember to include detailed information on your computers hardware, version numbers, and anything you think may be relevant to help us solve the problem. NB: Following the MSInfo and DXDIAG route outlined below will ensure that we have all the information we need to help you.
2. Please include the contents of any error messages you see, any crashes and so on.
3. Please tell us what leads up to this problem, and exactly what the symptoms of the problem are.

 

To get your MSInfo and DXDIAG files

 

1. Click on your Windows Start Button.
2. Click on Run. Type in DXDIAG and click OK, this will open the Direct X Diagnostic Tool.
3. Click on the Save All Information Button (save this file to your Windows Desktop and name it Dxdiag). Now choose the More Help Tab of the Direct X Diagnostic Tool.
4. Click the MSINFO Button.
5. Select File from the menu bar at the top, and choose Export (save this file to your Windows Desktop and name it Msinfo)
6. Open the two files and copy the contents of them into the question you are submitting. Edit Menu > Copy to copy then Right click in the question box and select Paste to paste.

• Lastly: Please remember Helpforce is staffed entirely by volunteers. We have a limited amount of time to give to answering questions, so please don't demand or expect an answer within hours. We aim to answer all questions within one week. Also, it is possible that we may not be able to answer your question. If this is the case, please try submitting your question to Helpforce eTalk, which is open to the general public. Other people beyond Helpforce may be able to answer your question.
• Questions that are repeated again and again in a short space of time will be deleted.
• People who take advantage of our services by asking a lot of questions in a short space of time will have all their questions deleted, we don't have the resources to cope with a mass amount of questions.
• People who abuse Helpforce eHelp in any way will be ban from accessing our web site.